HSBC France

Cookie Policy

Understanding how and why we use cookies

We use cookies to give you the best possible experience on our website. Cookies allow you to do many things such as log on to Internet Banking, have us 'remember' your log-in preferences, apply for products and services online and use financial tools like our ‘find and compare’ mortgage calculators.

When you visit this site, we ask for your consent to use cookies. However, this Cookie Policy allows you to amend your preference for tailored content cookies. Your preference will be displayed at the footer of each page and will apply to hsbc.fr (Personal and Professionals sections).

To find out more about how we use cookies and what benefits they bring, please take a few moments to read this Cookie Policy.



Frequently asked questions

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone. We may use cookies to show you subtly tailored content on our website or other websites of things we think you might be interested in, but only in relation to HSBC products and services. You will never see advertising on our website from anyone other than HSBC group companies and our agents.

Can cookies pass on my personal information to others?

The only time we may use cookies to share personal information such as your name, address, telephone or email is when you have given us express consent to do so by applying for a product or service. For example, if you were applying for a home insurance policy, we'd inform you that we'd be passing your details to our trusted home insurance policy provider.

Do cookies compromise my security when I'm logged on to Internet Banking?

The cookies we use are completely safe. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.

Click here to see other frequently asked questions

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise a user's device.

At HSBC, we use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and carry out other essential security checks. Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however it also covers these alternate mechanisms.

More information about cookies can be found on CNIL website.

How cookies make our website safer and easier to use?

We use cookies to safeguard your privacy when you're browsing our website. We also use them to let you find and compare mortgages and use secure online application forms. If you leave a secure session window open when logged in to Internet Banking, we use cookies to enhance your security by prompting you to end (or automatically ending) your secure session.

Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as HSBC is not responsible or liable for their privacy practices.

How we work with trusted third parties?

Third parties are trusted suppliers to HSBC. They include our insurance policy providers, partners who provide important functionality to our website, such as our live chat service, and partners who help us improve our website, such as Webtrends, who provide statistics about which pages are visited most frequently.

We only use cookies from third parties in order to provide our customers with HSBC products and services. The only time cookies would enable us to share personal information such as your name, address, telephone or email is when you have given us express consent to pass it on to a trusted third party - for example, if you were applying for a home insurance product from one of our third party insurance providers.

You will only ever be shown HSBC-branded advertisements on our website - never those from other companies. Of course, you may see HSBC-branded advertisements when browsing other companies' websites too. Some of these will be general campaign-related adverts but others will be tailored to your likely interests based upon previous web browsing activity - these can be easily identified as they feature a small blue AdChoices icon in the corner of the advert. If you want to opt-out of receiving targeted adverts from HSBC, please read our FAQs.

How we improve our email

We use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our customers like and which they don't like helps us improve our content and make our emails more relevant.

We maintain strict security standards and procedures to prevent unauthorised access to information about you. HSBC will never contact you by email or otherwise to ask you to validate personal information such as your user ID, password, or account numbers. If you receive such a request, please call us on: 0 810 2 4 6 8 10 or contact your branch Relationship Manager.

If you wish to unsubscribe from marketing emails, please click on the link located in the footer of any marketing email you've received from us.

More about your privacy

To find out more about how HSBC protects your privacy when using our website, see our Website Terms and Privacy Statement.

Frequently asked questions

What has changed, and how does this affect me?

We have always used cookies to give you the best possible experience on our website.

As part of a change in legislation, we now also provide detailed information on what cookies are, how we use them and what benefits they bring - as well as asking for your consent to use them.

When you visit this site, we ask for your consent to use cookies. However, this Cookie Policy allows you to amend your preference for tailored content cookies. Your preference will be displayed at the footer of each page and will apply to hsbc.fr (Personal and Professionals sections).

How can I manage my cookie preferences?

To amend your preference for tailored content cookies, please use the ‘Manage your cookie preferences’ tab within this Cookie Policy.

Please note, these preferences apply to hsbc.fr (Personal and Professionals sections).

Do my cookie preferences cover HSBC Business Banking?

When you amend your cookie preferences, they will currently cover hsbc.co.uk and any sub-domain eg mortgages.hsbc.co.uk. From early 2013, they will also cover the HSBC Business Banking website: business.hsbc.co.uk.

Do HSBC cookies contain my personal information?

Our cookies do not store personal information such as your name, address, telephone or email; however our tailored content cookies may monitor how you use our website so that we can deliver you more suitable content.

We do use a small number of cookies that store encrypted versions of information where you have asked us to, such as the ‘Remember me’ function that allows us to remember your Internet Banking username for subsequent visits. However, this is encrypted so that only HSBC can read this information.

Do cookies mean I could get cold calls or junk mail?

We never use the data gathered through cookies to contact you via post, email or phone.

We may use cookies to show you subtly tailored content on our site or other websites of things we think you might be interested in, but only in relation to HSBC products and services.

You will never see advertising on our website from anyone other than HSBC group companies.

Can cookies pass on my personal information to others?

The only time we may use cookies to share personal information such as your name, address, telephone or email, is when you have given us express consent to do so by applying for a product or service.

For example, if you were applying for a home insurance policy, we'd inform you that we'd be passing your details to our trusted home insurance policy provider.

Do cookies compromise my security when I'm logged on to Internet Banking?

The cookies we use are completely safe. In fact, many of them are used purely to provide important security features such as protecting your data and your accounts.

Can cookies allow others access to my computer's hard drive?

The cookies we use cannot look into your computer, smartphone or web-enabled device and obtain information about you or your family or read any material kept on your hard drive.

If I use a public computer, will someone be able to get my details from the cookies?

Our cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer may have visited a certain website.

Our cookies do not in any way compromise the security of Internet Banking.

Why are cookies required to log on to Internet Banking?

To ensure we can provide suitable content to meet our customers' needs, all cookies have to be enabled if you want to access Internet Banking.

Why can't I amend my cookie preferences when I'm logged on to Internet Banking?

All cookies have to be enabled if you want to access Internet Banking.

You can amend your preferences after you have logged off if you wish but we will ask for your consent to enable all cookies when you log on again.

Which cookies can I opt-out of?

While browsing our public website, you can choose to opt-out of tailored content cookies.

However, when you log on to Internet Banking all cookies will need to be enabled in order to ensure we can provide suitable content to meet your needs.

Can I opt-out of Webtrends?

Yes, you can opt-out of Webtrends by clicking this link and following the instructions.

Can I opt-out of HSBC advertisements I see on other websites?

There are two types of HSBC adverts shown on other companies' websites. The first are general campaign-related adverts that are not targeted based on your browsing behaviour, from which you cannot opt out. The second are targeted adverts which are being shown to you because of your likely interests based upon previous web browsing activity.

For further details, please visit CNIL website.

Can I opt-out of all cookies?

More information about cookies can be found on CNIL website.

Can I manage cookies with JavaScript disabled?

JavaScript is required to manage your cookie preferences.

If your browser has JavaScript disabled, tailored content cookies will be disabled too.

To manage your cookie preferences and experience an optimised version of our website, make sure your browser has JavaScript enabled.

Depending on which browser you're using, this function is usually found under 'tools', 'options' or 'preferences'.

Where can I find out more about cookies?

More information about cookies can be found on CNIL website.


The following cookies are used on HSBC

Essential cookies

These cookies are vital to us providing key features of our website, such as the ability to use online tools, log on securely and save your favourite articles.

COOKIE NAME
DESCRIPTION

JSESSIONID

Session cookie used to enable us to uniquely identify the customer.

CAMToken

This cookie is used to secure access to online services for users using a Digipass.

France-IIF-FOUNDATION-WDC

This cookie is used to secure access to online services for businesses.

FRANCEIIF-SYGDC

This cookie is used to secure access to online services for businesses.

WT-FPC

This cookie allows the site www.hsbc.fr to count the frequency of visits to each page and visiting trends over time.

fontSize

This cookie stores the page display preferences (font size, etc).

WASReqURL

Technical session cookie.

Com.ibm.portal.SUA_WPReqURL

Technical session cookie.

Cam40Pref

This saves your last Secure Key instructions for security purposes.

LtpaToken2

This advises the server that your access has been verified. Without this cookie, you would have to go through the log on process every time you wanted to use functionality that requires user verification.

LtpaToken

This advises the server that your access has been verified. Without this cookie, you would have to go through the log on process every time you wanted to use functionality that requires user verification.

HBFR-BAD

This links your actions within Internet Banking to provide the services you request.

TS61314a

This cookie is used to secure access to online services for private individuals.

FRANCEIIF-SYGDC

This cookie is used to secure access to online services for businesses.

Functionality and performance cookies

These cookies give you extra functionality, such as being able to ask us to remember your preferences. They also let us monitor how our website is performing so we can make regular improvements.

COOKIE NAME
DESCRIPTION

WT-FPC

This cookie allows the site www.hsbc.fr to count the frequency of visits to each page and visiting trends over time.

HSBCUSERCOOKIE

This remembers your log on name or Internet Banking number.

id

This cookie is used by the DoubleClick advertising agency to identify a "user profile". It contains a unique identifier to retrieve the "user profile" but no personal information is stored.

CAMPAIGN_COOKIE

This cookie allows the efficiency of marketing campaigns to be measured.

s.browser

The cookie identifies the browser for the LiveShare application.

Tailored content cookies

These cookies allow us to display content relevant to you and your interests, based on the way you have used our website previously.

COOKIE NAME
DESCRIPTION

expireTimeForMobileBanner

This identifies content you might be interested in.

Sp

This recognises when you log on your Internet Banking. It identifies content you might be interested in so we can show you relevant content based on this information.

DYNFRAG_segP

This cookie is used to display the appropriate campaign to HSBC France customers and site visitors.

CFID

This cookie is used to secure access to online services for private individuals.

CFTOKEN

This cookie is used to secure access to online services for users using a Digipass.

SP_IND

This cookie is used to secure access to online services for private individuals.

HBFR-SMARTPROFILE

This monitors and records what you are interested in so we can display appropriate and relevant content based on this information.

HSBC_COOKIEMI

This cookie allows the site www.hsbc.fr to count the number of visitors to each page.

HSBCFRsession

This cookie monitors and records what you are interested in so we can display appropriate and relevant content based on this information

HSBCFRpersisted

This cookie monitors and records what you are interested in so we can display appropriate and relevant content based on this information

HSBCFRcdPersisted

This cookie monitors and records what you are interested in so we can display appropriate and relevant content based on this information

HSBCFRcdSession

This cookie monitors and records what you are interested in so we can display appropriate and relevant content based on this information

HSBCFRSF

This cookie indicates that the dynamic personalization of the session is inactive.

LPCID-SiteId

This cookie is used by the LivePerson applications to retrieve data from a conversation with an agent.

LPCKEY-SiteId

This cookie is used by the LivePerson applications to retrieve data from a conversation with a Customer agent.

LivePersonID

This cookie is a LivePerson chat identifier.

LPVID

This cookie recognizes the Visitor ID as identified in LiveEngage.

LPVisitorID

This cookie recognizes the Visitor ID as identified in LiveEngage.

LPSID-SiteID

This cookie is used for the current active (or last) monitoring session of LiveEngage.

LPSessionID

This cookie is used for the current active (or last) monitoring session of LiveEngage.