HSBC Relations Clients

Features

One number and one number only to manage your online account: 0810 2 4 6 8 10⁽¹⁾.

An Internet Banking service accessible 24/7, wherever you are.

Access our services by phone: view and manage your accounts, stop payment on your bankcard, make an appointment at a branch and so forth.

Cost of a local call from a landline phone in continental France.

Simple and quick access to the information you want through interactive voice response (IVR).

(1) Cost of a local call in France from a landline phone.

• Managing your bank account
• How do I access the Internet banking service?
• Simpler and faster through interactive voice response (IVR)
• 24-hour Internet banking

Managing your bank account

Dial 0 810 2 4 6 8 10⁽¹⁾ for all HSBC Relations Clients helpdesk services. Interactive voice response (IVR) makes it easy and fast. Try it! Just follow the easy instructions and say the key words.

How do I access the Internet banking service?

• Have your Internet banking security number and password ready
• Dial 0 810 2 4 6 8 10⁽¹⁾.
• Follow the easy instructions or say the key word of your choice as soon as you are connected.

If you lose or forget your security number and/or password, contact us now to access our Internet banking services

Simpler and faster through interactive voice response (IVR)

To access the information you want, simply say the corresponding key words (in blue below).

Découvrir HSBC (Discover HSBC)
• find out more about HSBC products and services, the branches nearest you

Compte (Managing an on-line account ⁽²⁾)
• view your checking account and bankcard balances
• view your most recent account transactions
• view your most recent bankcard transactions
• view the balances on your other checking accounts
• transfer funds between accounts
• order a chequebook
• find out more about HSBC products and services

Epargne ou prêts (Managing savings products and loans)
• view the balance on your savings products
• view how much you still owe on your loans
• manage your Libertel reserve
• find out more about HSBC’s savings, loan or insurance offers

Bourse (Managing stock investments)
• view your portfolio
• place a market order with one of our stock experts
• find out how the markets are performing
• contact one of our stock experts to find out more

Cartes bancaires (Managing bankcards)
• Opposition: stop payment
• find out more about services offered to bankcard holders (assistance, insurance, partnerships) and take advantage of those services
• view your most recent bankcard transactions ⁽²⁾

Banque à distance (Internet Banking services)
• change your password: modification
• ask for a new password to log in: creation
• contact the internet or mobile phone helpdesk

Agence (Contact an HSBC branch)
• to find out opening hours or to make an appointment at an HSBC branch ⁽⁴⁾

If you know the right key word for what you want, say it as soon as you're connected, to get where you're going faster.

24-hour Internet banking

In France:
• from a landline phone: dial 0 810 2 4 6 8 10 ⁽¹⁾
• from your Orange or SFR mobile phone: dial 2267 ⁽³⁾
• from your Bouygues Télécom mobile phone: dial 847 ⁽³⁾

From outside France:
• dial 0033 810 2 4 6 8 10⁽³⁾

(1) Cost of a local call from a landline phone in continental France.
(2) Pending transactions may not yet appear.
(3) Cost of call depends on your wireless carrier's rates.
(4) An Internet banking advisor is at your service from 8 am to 10 pm from Monday to Friday, and from 9 am to 5.30 pm on Saturday.