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Internet security
What HSBC is doing to guarantee the security of your on-line banking transactions.
• The 128-bit SSL certificate
• The Extended Validation SSL (EVSSL) certificate
• User ID and password
• Limited number of log-on attempts
• HSBC KeyPass
The 128-bit SSL certificate (Secure Socket Layer)
Your information is encrypted in an unreadable form before it is sent out via the Internet. There are two levels of encryption: 40-bit (standard) and 128-bit (very high).
The HSBC Group’s e-banking websites use the 128-bit SSL (Secure Socket Layer) certificate, which is the highest encryption level authorised in France.
Good to know
If you see “https” in the address bar (i.e., https://address) or a key or padlock icon in the lower right-hand corner of your browser, this means that the website you are on has been encryption-secured and that the information that you enter is protected.
The Extended Validation SSL (EVSSL) certificate
What is this certificate for?
The EVSSL certificate enhances the security of e-banking websites, beginning with the log-on page itself. This additional layer of security helps us join our clients in combating phishing and pharming, in a very simple way.
How do I know that a website is EVSSL-protected?
It’s very easy too see: if the address bar turns green, you will know that you are on the real website (see illustrations below).
However, if you logged on to a copy of the website, the address bar turns red, thus indicating that you are the victim of phishing or pharming. This method of identification is simple and effortless.
with Internet Exporer 7 :
with FireFox 3 :
with Opéra 9.5 :
How do I use the certificates?
You must have a compatible browser:
- Internet Explorer 7 or later versions download / update
- Mozilla Firefox 3 or later versions download / update
- Opera 9.5 or later versions download / update
User ID and password
To access your e-banking services, you must identify yourself via your user ID and your password. The HSBC Group will grant you access after checking that they are valid and correct.
Limited number of log-on attempts
For even more security, we track the number of log-on attempts. After a certain number of incorrect password attempts, we will block access to your account. To re-establish access, contact your branch or the Customer Service Centre at 0 810 2 4 6 8 10 (cost of a local call from a fixed-line phone in France).
HSBC KeyPass (for Retail customers)
HSBC KeyPass is HSBC’s unique proprietary system to enhance Internet security. This free service is based on a strictly personal customised card. The card is essential for transactions deemed to be sensitive (such as the registration of other banks’ BICs or IBANs). To validate your transactions, you must enter the three randomly requested figures from the unique combination of 16 figures on your card.
