EnglishGroup Values and Business Principles
Together, values and business principles symbolize the HSBC spirit
The HSBC Group Values describe how the Group interacts with each other internally, with customers and with the wider community. All employees are expected to have and reflect Group Values.
The following three statements summarise the Group's Values and each statement is expanded to help describe the way the Values operate. HSBC's culture is amongst its signature strengths, it has been and is key to the Group's past and continued success.
Open to different ideas and cultures
- Having a diverse and inclusive culture underpinned by a meritocratic approach to recruitment, selection and promotion
- Putting the team's interests ahead of the individual's
- Being a fair and objective employer
Connected with our customers, community and each other
- Proactive and hands-on management at all levels
- Appropriate delegation of authority with accountability
- Ethical and sustainable business practice, taking responsibility for the social and environmental impacts of decisions, especially in relation to lending and investment. Commitment to the welfare of communities and the environment
Dependable and doing the right thing
- Openly esteemed commitment to quality, competence, truth and fair dealing
- Commitment to complying with the spirit and letter of all laws and regulations wherever the Group conducts its business
- Having and displaying highest personal standards of integrity at all levels
Business Principles
The Group's Business principles direct how our business strategy is expected to be implemented. They underpin the business conduct of all HSBC employees and the Group's Values and HSBC's reputation is based on adhering to these.
The HSBC Group is committed to the following Business Principles:
- Outstanding customer services
- Effective and efficient operations
- Strong capital and liquidity
- Prudent lending policy
- Strict expense discipline
