HSBC France


Your Internet banking security

Secure access and management of your accounts online with
our solutions and recommendations.

Neither HSBC France nor any other banking institution will ever ask you for your ID or log on personal details over the phone or in an e-mail.

HSBC France systems

Secure connection to Internet banking with personal username and PIN

When you open an HSBC France account, we will send you separate letters containing your user ID(11 digits) and PIN (5 digits).

Those log personal details will allow you to Log on to your Internet banking for the first time and access to a screen :

  • to choose the HSBC Secure Key version you prefer between HSBC Secure Key Mobile and HSBC Secure Key (token)
  • to personalise your new access information : by choosing your memorable question and answer, setting your alphanumeric password and setting your two security questions.

HSBC Secure Key is a two-factor authentication device that will help protect you from internet banking fraud. It will generate a unique security code each time you log on to your accounts, whether from your PC or your mobile phone.

A limited number of failed login attempts

For added security, the number of login attempts is recorded.
After a certain number of failed attempts, access to your account is locked.
To reactivate your Remote Banking access, you must contact your branch or the Customer Relations Centre on 0 810 2 4 6 8 10(1).

Securing your sensitive transactions in your customer area

For additional security when you add new bank details online,
or order bank cards or cheque books to be sent to your home, HSBC France has developed a new system
using the online entry of a single-use code to validate
the request. This code can be sent to you:
- by SMS(2) to your mobile phone
- or by a voice message sent to one of your landlines (home
or work that accepts calls from withheld numbers).
To validate these requests you must enter this code online.

Helpful hints Up to date telephone contact details in the bank's records are key to security.

Use the form in the Internet banking area to update your contact details in the "My information/
Update my details" section.

Encryption of your information

The public site and the secure Internet banking website are secured by SSL (Secure Socket Layer) protocols to encrypt
the data.

HSBC France is therefore EVSSL (Extended Validation Secure Socket Layer) certified which allows us to offer greater online
security and help our customers to fight phishing and pharming.

It's easy to tell if a site is protected by an EVSSL certificate:

  1. "https" appears in the address
  2. There's a padlock displayed next to the address bar
  3. The address bar turns green

with Internet Exporer 7:

with Internet Exporer 7

with FireFox 3:

with FireFox 3

The principle behind SSL encryption:
- The browser connects to a secure site, a unique encryption key is then put into place for the duration of the transaction between the server and the browser.
- The browser sends the encrypted data to the server, which alone is able to decipher the data received thanks to the use of a unique encryption key.
- The server sends a notice of safe receipt of the data that validates the identity of the user.

Install a compatible browser to benefit from SSL:
You must have a compatible browser:

- Internet Explorer : download / update

- Mozilla Firefox 3 : download / update

- Safari : download / update

- Chrome : download / update

HSBC France security tips

Protect your PIN

Your username and PIN are the key to accessing your
Remote Banking services. You can only access
your accounts by using the username and PIN together: Be vigilant!

  • liersonalise your liIN as soon as you receive it and change it regularly in the "My information / Change my liIN" section.
  • Memorize your liIN and never disclose it to anyone.
  • Make sure no one is watching you when you log in.

Log in to your customer area regularly.

Your "Internet banking" customer area allows you to check the debits and credits on your accounts at your convenience. Regular access means you can spot any fraudulent transactions.

Check the last login date

On the account summary page you can view the date of your last login.

Log out securely

Always remember to close your session when you have finished browsing your accounts or carrying out your transactions.

To do this, click the button  at the top right of the screen.

Install anti-virus software and a firewall on your computer.

To protect access to your computer it is crucial to install anti-virus software
and a firewall. Don't forget to update them regularly as required .

Install the updates recommended by the publisher

Publishers of software on your computer (Windows, browser, anti-virus, Office, Flash, Adobe, Java, etc.) provide updates to fix known security vulnerabilities.
It is important to accept them as and when they become available.

(1) From Monday to Friday from 8am to 10pm and Saturday from 9am to 5.30pm. Rate may vary depending on your network operator.
(2) The customer is responsible for paying the subscription fee
and the cost of receiving a text message abroad charged by their mobile operator.

Protection software

Protect your home PC
against online fraud.
Download now

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5 recommandations pour garantir une sécurité efficace :

  1. Ne communiquez jamais vos codes par e-mail ou téléphone.
  2. Déconnectez-vous après avoir consulté vos comptes sur Internet.
  3. Conservez votre identifiant et votre code secret de Banque à Distance séparément.
  4. Mémorisez le code confidentiel de votre carte bancaire.