Activate

1. Download and open the app from l’App Store or Google Play
2. Enter your username and the secret code you received by mail
3. Tap ‘Install’ to get the Digital Secure Key on your mobile
4. Personalise your password and memorable question
5. Personalise your security questions
6. Accept the Remote Banking Terms and Conditions
7. Select how you want to get your activation code
8. Enter and confirm the activation code
9. Choose and confirm your confidential code
10. Tap ‘Ok’ and log on again to access your accounts

Click here to perform the following operation.

1. Enter your username and the secret code you received by mail 

2. Choose to get the HSBC France Mobile app link by SMS on your phone

3. Download and launch the app using the link sent by SMS

4. Log on to the app with your username and secret code

5. Tap ‘Install’ to get the Digital Secure Key on your mobile

6. Personalise your password and memorable question

7. Personalise your security questions

8. Accept the Remote Banking Terms and Conditions 

9. Select how you want to get your activation code 

10. Enter and confirm the activation code

11. Choose and confirm your confidential code 

12. Tap ‘OK’ and log on to access your accounts

If your mobile is not compatible

1. Select ‘My smartphone is not compatible’

2. Choose ‘Physical Secure Key’ to continue your activation

3. Personalise your password and memorable question

4. Personalise your security questions

5. Accept the Remote Banking Terms and Conditions

6. Select how you want to get your activation code 

7. Enter and confirm the activation code

How to activate your Physical Secure Key

1. Confirm receipt of your Physical Secure Key 

2. Enter the serial number of your Secure Key

3. Choose your PIN code then generate a one-time SMS code

4. Enter your one-time SMS code on the screen

5. Access your accounts

1. Download and launch the HSBC France mobile app from l’App Store or Google Play on your new smartphone
2. Enter your username and the answer to your memorable question
3. For a simple connection enter your password. For a secure connection, enter a one-time code generated on your old smartphone
4. Tap ‘Install’ to reactivate your Digital Secure Key
5. Select how you want to get your activation code 
6. Enter and confirm the activation code
7. Tap ‘OK’ and log on to access your accounts

Your Digital Secure Key will be permanently deactivated on your old mobile.

You’ll need your username, memorable answer, password and mobile.

1. Download and launch the HSBC France mobile app from l’App Store or Google Play
2. Enter your username
3. Tap ‘Connect with Secure Key’
4. Enter your memorable answer then generate a one-time code with your Physical Secure Key.
5. Select ‘Security settings’
6. Tap ‘Register Digital Secure Key’
7. Confirm you want to activate the Digital Secure Key
8. Select how you want to get your activation code
9. Enter and confirm the activation code
10. Choose your confidential code and confirm it
11. Tap ‘OK’ and log on to access your accounts

You’ll need your username, memorable answer, password and current Physical Secure Key.

Click here to perform the following operation

1. Enter your username and the answer to your memorable question
2. Log on with your password or your old Physical Secure Key
3. Select ‘Security Settings’ in the ‘Profile’ menu at the top right of the screen
4. Select ‘Activate / Deactivate’ in the ‘Secure Key’ block
5. Check your Secure Key type and your mobile number then select ‘Continue’
6. If connecting with password, enter the code received by SMS on your mobile and select ‘Validate’. If connecting with Secure Key, select ‘Validate’
7. Select ‘Finish’ to deactivate your Secure Key
8. At the next connection, enter your username, answer your memorable question and enter your password
9. Follow the steps to reactivate your Physical Secure Key