How to save and activate Secure Key

To activate your Secure Key, you must register as a remote client

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New remote banking client

On mobile app

Note: To easily and quickly activate your Secure Key, make sure with our customer service that your e-mail and your mobile number are up to date.

Download the HSBC France mobile app from the App Store or Google Play

  1. Launch the application
  2. Enter your user ID and your secret code received by mail
  3. Click on "Install"
  4. Customize your password
  5. Customize your memorable answer
  6. Validate the terms and conditions of Remote Banking
  7. Select how to receive the activation code 1
  8. Enter and confirm the activation code 1
  9. Select how to receive activation code 2
  10. Enter and confirm the activation code 2
  11. Set your secret code and confirm it
  12. Click "OK" and reconnect to access your accounts

On the hsbc.fr website

  1. Click on the red button,’’sign in’’, at the top right of the screen
  2. Enter your user ID and your secret code received by mail
  3. Select your Secure Key
  4. Customize your password
  5. Customize your memorable answer
  6. Validate the terms and conditions of Remote Banking

If you chose Digital Secure Key

Note the activation code 1 displayed on hsbc.fr website.

7. Launch the mobile application

8. Enter the activation code 1

9. Select how to receive activation code 2

10. Enter and confirm the activation code 2

11. Set your PIN secret code and confirm it

12. Click on "OK" and log in to access your accounts

 

Download the HSBC France mobile app from the App Store or Google Play

If you chose Physical Secure Key

7. Login again to the hsbc.en website upon delivery of the box

8. Go to the "Sign In" page

9. Enter your user ID, your memorable answer and the 3 characters of your password requested on the screen

10. Confirm receipt of your box

11. Enter your box’s serial number, set your PIN, and generate a single-use code

12. Enter this single-use code on the screen

13. Access the summary of your accounts


Download the HSBC France mobile app to access and manage your accounts anywhere in the world from your smartphone.

Already a remote banking client

New smartphone

Download the HSBC France mobile application on your new smartphone

If you have Digital Secure Key: Activate Secure Key in a few minutes

You must activate your Secure Key on your new smartphone. On your old smartphone, Secure Key will be disabled and the generated single-use codes will no longer be recognized by HSBC.

  1.  Launch the mobile application
  2.  Enter your user ID then
     - your memorable answer and the singe-use code (if you can generate a single-use code from the mobile application on your old smartphone)
     - or your memorable answer and your password
  3.  Let us guide you

 We recommend that you remove the HSBC mobile app from your old smartphone

If you have Physical Secure Key

You can directly log in on the new application with your box

Switch to Digital Secure Key

You will need:

  • your user ID
  • your memorable answer
  • your password
  • your smartphone


Visit this page to proceed with this operation

Order a new Physical Secure Key

You will need:

  • your physical Secure Key
  • your user ID
  • your memorable answer


Visit this page to proceed with this step.

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