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Trusteer

Protect yourself against fraud and identity theft

Keep your accounts safe online with Trusteer Rapport and your HSBC Secure Key.

Trusteer Rapport secures the connection to your accounts and ensures your banking data stays confidential. It's easy to install and complements any antivirus and firewall software installed on your computer.

What Trusteer Rapport can do for you

Trusteer Rapport:

  • checks you are on a genuine HSBC France site every time you connect
  • confirms the site is secure with a green icon in the navigation bar
  • locks the transmission of data when you log on and view your accounts
  • blocks all banking viruses recorded to date
Trusteer, IBM Company

Connection protected by Trusteer Rapport

Connexion protected by Trusteer Rapport

Connection NOT protected by Trusteer Rapport

Connexion not protected by Trusteer Rapport

The green icon in the address bar guarantees the installation and protection of Trusteer Rapport.

NOTE: when using Google Chrome 32 in Metro mode with Windows 8, the green icon will appear at the bottom right of the page, not the address bar.

installation and protection of Trsuteer Rapport

Why choose Trusteer Rapport?

  • Free
    HSBC France offers you Trusteer Reports and updates free of charge.
  • Compatible
    Trusteer works with all well-known antivirus software and firewalls.
  • Easy to install
    It only takes minutes to install with no need to restart, and it won't slow your computer.
  • Recommended
    Many large businesses use Trusteer to ensure secure connections to their online services.
  • One download
    Once it's installed and updated, you won't need to reinstall it. Your HSBC banking space is protected automatically.

Important: Trusteer Rapport is not a replacement for your antivirus software, firewall or, above all, your vigilance.

Check for availablity

See if your operating system and browser are supported*.

Windows 7 service pack 1 (SP1) and later

Windows 8, 8.1, 10

Windows Server 2008 (R2), 2012 (R1 & R2)

Mac OS X Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10), El Capitan (10.11), X Sierra (10.12), X High Sierra (10.13)
Internet Explorer 10 and Internet Explorer 11 on Win 7, 8.1, 10
Mozilla Firefox (64bit) 59, 60, 61
Google Chrome 66, 67, 68
Mozilla Firefox ESR (64bit) 52
Mozilla Firefox 59, 60, 61 and Mozilla Firefox ESR (32bit) 52
Google Chrome 66, 67, 68
Microsoft Edge – Edge HTML 13, 14, 15
Safari is not currently supported

Check for availablity

See if your operating system and browser are supported*.

Windows 7 service pack 1 (SP1) and later

Windows 8, 8.1, 10

Windows Server 2008 (R2), 2012 (R1 & R2)

Internet Explorer 10 and Internet Explorer 11 on Win 7, 8.1, 10
Mac OS X Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10), El Capitan (10.11), X Sierra (10.12), X High Sierra (10.13)
Mozilla Firefox (64bit) 59, 60, 61

Windows 7 service pack 1 (SP1) and later

Windows 8, 8.1, 10

Windows Server 2008 (R2), 2012 (R1 & R2)

Google Chrome 66, 67, 68
Mac OS X Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10), El Capitan (10.11), X Sierra (10.12), X High Sierra (10.13)
Mozilla Firefox ESR (64bit) 52

Windows 7 service pack 1 (SP1) and later

Windows 8, 8.1, 10

Windows Server 2008 (R2), 2012 (R1 & R2)

Mozilla Firefox 59, 60, 61 and Mozilla Firefox ESR (32bit) 52
Mac OS X Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10), El Capitan (10.11), X Sierra (10.12), X High Sierra (10.13)
Google Chrome 66, 67, 68

Windows 7 service pack 1 (SP1) and later

Windows 8, 8.1, 10

Windows Server 2008 (R2), 2012 (R1 & R2)

Microsoft Edge – Edge HTML 13, 14, 15
Mac OS X Mountain Lion (10.8), Mavericks (10.9), Yosemite (10.10), El Capitan (10.11), X Sierra (10.12), X High Sierra (10.13)
Safari is not currently supported

Download Trusteer Rapport(1)

(1) You are about to download and install Trusteer Rapport software.

The use of Trusteer Rapport software is governed by Trusteer's terms and conditions.

HSBC France shall in no event be liable for any direct or indirect consequences, difficulties or damages resulting from the downloading and/or use of Trusteer Rapport software or any other product or service offered by Trusteer.

The use of Trusteer Rapport software offers a very good level of protection against the banking viruses listed to date but cannot guarantee 100% protection. The user's attention and vigilance remain vital.

If you have any problems or questions regarding Trusteer Rapport software, please contact Trusteer online support at www.trusteer.com/support/fr/submit-ticket or HSBC Customer Relations at Contact Us.

* Last updated on 01/01/2019

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