Technical assistance

For assistance: contact us, Monday to Friday from 8:00 am to 10:00 pm and Saturday from 9:00 am to 5:30 pm at 0 810 246 810 *(service € 0.09/call + call cost).

Security

The public website www.hsbc.fr and the secure site, My Online and Mobile Banking are secured by SSL (Secure Socket Layer) information encryption.

For more information, visit our page about security.

Remote banking

With your Remote Banking access, view and manage your accounts:

  • online via My Online Banking at hsbc.fr
  • from your mobile device:

To order new Remote Banking access, contact 0 810 246 810 * (service € 0.09/call + call cost)

Freezing your means of payments

In the event of loss or theft of your card:

You must immediately freeze it by telephone:

  • with our dedicated service at 0 800 970 179 ** if you are an individual or at 0 800 970 188 *** if you are a professional (free service & call). Our services are available 24 hours a day, 7 days a week
  • or at your HSBC branch.
  • or online on "My Online Bank": www.hsbc.fr > Accounts and Cards > Cards > Freeze card

In case of fraudulent use of your card, your branch and our remote advisers will accompany you in the steps to perform. 

Beware, your liability may be incurred in case of gross negligence, late  freezingor fraudulent acts.

In case of loss or theft of your check book

  • Freeze it at  your branch 
  • Call the National Call Center for Lost or Stolen Check Books 0 892 683 208 **** (service € 0.09/call + call cost). Our services are available 24 hours a day, 7 days a week. You will then have to file a report with your branch within 48 hours.

* Dial +33 810 246 810 from abroad.

** Dial +33 800 970 179 from abroad.

*** Dial +33 800 970 188 from abroad.

**** Dial +33 892 683 208 from abroad.