With your Remote Banking access, view and manage your accounts:
- online via My Online Banking at hsbc.fr
- from your mobile device:
Freezing your means of payments
In the event of loss or theft of your card:
You must immediately freeze it by telephone:
- with our dedicated service at 0 800 970 179 * if you are an individual or at 0 800 970 188 ** if you are a professional (free service & call). Our services are available 24 hours a day, 7 days a week
- or at your HSBC branch.
- or online on "My Online Bank": www.hsbc.fr > Accounts and Cards > Cards > Freeze card
In case of fraudulent use of your card, your branch and our remote advisers will accompany you in the steps to perform.
Beware, your liability may be incurred in case of gross negligence, late freezingor fraudulent acts.
In case of loss or theft of your check book