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Feedback and complaints
At HSBC France, we always aim to offer you the best possible level of service, including the full extent of our financial expertise. However, despite our focus on always providing you with a seamless experience, there may be some occasions when you’re disappointed with our services.
In order for us to improve and better meet your expectations, please let us know of any complaints you might have. During the Covid-19 coronavirus outbreak, we advise you to make use of the many ways to contact us remotely if you would like to make a complaint:
- through your online banking account and choosing "complaint" as your reason for contacting us
- call us on 0 800 215 915(1) (toll-free)
- fill in the form "send a message" and choosing "complaint" as your reason for contacting us
Important: Please note that for now, our contact page is only available in French. All you have to do is click on 'réclamation' to proceed with filing your complaint.
All personal data is collected, processed and stored in accordance with the Personal Data Protection Charter which can be consulted at the following address: https://www.hsbc.fr/protection-des-donnees and available on request from any HSBC agency in France. We would also like to remind you that, in accordance with the applicable regulations, any consumer has the possibility to register for free on the Do-Not-Call List:www.bloctel.gouv.fr. It is forbidden for a professional to telephone a consumer listed on this list, except in the case of contractual relations.
Telephone calls received or issued by HSBC France may be subject to registration for quality or training purposes or to be kept for evidentiary purposes.
(1) There's no surcharge on the phone number customers call when they want a guarantee of performance for a contract signed with a professional or to inquire about a complaint handling. Calls to this 'numéro vert' number are toll-free when made from a landline in metropolitan France.