At HSBC, we can support all your banking needs. Whether you're looking to secure you and your family's future, manage your accounts or are take out a loan, our advisers are here to help.
If you have a question, need information or want any help, there are many ways you can get in touch with us.
If your card or chequebook is lost or stolen
You can temporarily block your card instantly in online banking. Or, visit your nearest HSBC branch within the first 48 hours of your card or chequebook being lost or stolen.
If you think someone has scammed you, let us know as soon as possible:
Personal banking customers
Business banking customers
You should also report any suspected fraud or theft to the police.
Frequently asked questions
Find information on everyday banking.
Can't access your account?
Find out how to reset your log on details and access online banking with your Secure Key.
Manage your banking needs
Our handy guide explains how to take out a loan or insurance policy, manage your everyday banking or speak to your adviser.
Mobile banking transfers
Find out how to send money from your mobile banking app.
Activate your online payment code
To help keep you safe online, we might ask you to enter a 4-digit code when you make a payment online, before you enter the code we send you by SMS.
Find our step by step guides to your banking operations and account mangement on our Daily Banking dedicated Help section
Get in touch
Call us on
Lines are open from 08:00 to 20:00, Monday to Friday, and from 09:00 to 17:30 on Saturdays and public holidays(1).
Chat with us from 08:00 to 20:00 Monday to Friday, and from 09:00 to 17:30 on Saturdays and public holidays(1).
Deaf or hearing impaired
The DEAFI service allows you to contact us via webcam using French Sign Language (LSF), cued speech (LPC) or automated simultaneous written transcription (TESA).
LSF is available 09:00 to 18:00 Monday to Friday, and 09:00 to 13:00 on Saturdays (except public holidays).
LPC is available 09:30 to 12:30 and 13:30 to 17:30 Monday to Friday.
TESA is available 08:00 to 20:00 Monday to Friday, and 09:00 to 17:30 on Saturdays (except public holidays).
Already bank with us?
Secure messaging service
For help with all your banking needs, get in touch with us in online banking.
Not an HSBC customer yet?
Write us through our contact form.
We will answer to your questions and enquiries
Ask us questions about managing your accounts and our products and services.
If you can't meet us in person, we offer video meetings.
Just ask your adviser for an appointment by phone, email or via the secure messaging service in online banking.
Our customer services team can also make an appointment for you. Get in touch Monday to Friday, 08:00 to 20:00, or from 09:00-17:00 on Saturday.
HSBC Customer Services
It's easy to find your nearest branch online.
Complaints and mediation
We always aim to give you with the best service, but sometimes we might not get things quite right. Let us know so we can improve.
Make a request to close an account :
From secure messaging service
- Connect to your My Online Banking space on the Internet.
- Go to the "My Accounts" reason in your secure email.
- Download and complete the account closure form electronically.
- Send this completed form via the "My Accounts" reason in your secure email.
2. Send this completed form by mail to:
HSBC Continental Europe
38 Kléber Avenue
In both cases, your HSBC advisor is at your disposal to guide you in your steps.
All personal data is collected, processed and stored in accordance with the Personal Data Protection Charter and is available on request from any HSBC branch in France. To opt-out of calls, you can register for free on the Do-Not-Call-List. Unless contractually stated, companies aren't allowed to call people on this list.
Telephone calls received or issued by HSBC Continental Europe may be subject to registration for quality or training purposes or to be kept for evidentiary purposes.