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Contact us

At HSBC, we can support all your banking needs. Whether you're looking to secure you and your family's future, manage your accounts or are take out a loan, our advisers are here to help.

If you have a question, need information or want any help, there are many ways you can get in touch with us.

If your card or chequebook is lost or stolen

You can temporarily block your card instantly in online banking. Or, visit your nearest HSBC branch within the first 48 hours of your card or chequebook being lost or stolen.

Personal banking customers

Call 0800970179 - service & free call

Call us on 0800 970 179, or on +33 800 970 179 if you're calling from outside France.

Business banking customers

Call 0800970188 - service & free call

Call us on 0800 970 188, or on +33 800 970 188 if you're calling from outside France.

Are you a fraud victim?

If you think someone has scammed you, let us know as soon as possible:

Personal banking customers

Business banking customers

Call our customer service team on

0810246810 service €0.09 per call + call price*

*Call +33 810 246 810 if you're calling from outside France.

If you're an HSBC Premier customer, call us on

0810171717 service €0.09 per call + call price*

*Call +33 810 17  17 17 if you're calling from outside France.

Call HSBC Fusion on

0811707070 service cost €0.09 per call + call price*

*Call +33 811 70 70 70  if you're calling from outside France.

You should also report any suspected fraud or theft to the police.

How to make an insurance claim

To make a claim under your HSBC Garantie Habitation contract, call 01 77 93 36 10. Lines are open Monday to Friday, from 09:00 to 18:00 (except public holidays).

To get help, call 01 40 25 58 39. Lines are open 24/7. Or email us.

 

Frequently asked questions

Find information on everyday banking.

Can't access your account?

Find out how to reset your log on details and access online banking with your Secure Key.

Manage your banking needs

Our handy guide explains how to take out a loan or insurance policy, manage your everyday banking or speak to your adviser.

Mobile banking transfers

Find out how to send money from your mobile banking app.

Activate your online payment code

To help keep you safe online, we might ask you to enter a 4-digit code when you make a payment online, before you enter the code we send you by SMS.

Need help?

Find our step by step guides to your banking operations and account mangement on our Daily Banking dedicated Help section

Get in touch

Call us on

0810246810. Calls cost EUR 0.09 a minute plus call charges.

Lines are open from 08:00 to 20:00, Monday to Friday, and from 09:00 to 17:30 on Saturdays and public holidays(1).

*Call +33 810 246 810 if you're calling from outside France.

Live Chat

Chat with us from 08:00 to 20:00 Monday to Friday, and from 09:00 to 17:30 on Saturdays and public holidays(1).

Deaf or hearing impaired

The DEAFI service allows you to contact us via webcam using French Sign Language (LSF), cued speech (LPC) or automated simultaneous written transcription (TESA).  

LSF is available 09:00 to 18:00 Monday to Friday, and 09:00 to 13:00 on Saturdays (except public holidays). 

LPC is available 09:30 to 12:30 and 13:30 to 17:30 Monday to Friday.

TESA is available 08:00 to 20:00 Monday to Friday, and 09:00 to 17:30 on Saturdays (except public holidays).

Already bank with us?

Secure messaging service

For help with all your banking needs, get in touch with us in online banking.

Not an HSBC customer yet?

Write us through our contact form.

We will answer to your questions and enquiries

Follow us on social media

Ask us questions about managing your accounts and our products and services.

Arrange a video meeting

If you can't meet us in person, we offer video meetings.

Just ask your adviser for an appointment by phone, email or via the secure messaging service in online banking.

Our customer services team can also make an appointment for you. Get in touch Monday to Friday, 08:00 to 20:00, or from 09:00-17:00 on Saturday.

HSBC Customer Services

Call us on 0810246810. Calls cost EUR 0.09 a minute, plus call charges.

*Call +33 810 246 810 if you're calling from outside France.

Visit us in branch

It's easy to find your nearest branch online.

Complaints and mediation

We always aim to give you with the best service, but sometimes we might not get things quite right. Let us know so we can improve.

How to close your bank accounts and products

Make a request to close an account :

From secure messaging service

  1. Connect to your My Online Banking space on the Internet.
  2. Go to the "My Accounts" reason in your secure email.
  3. Download and complete the account closure form electronically.
  4. Send this completed form via the "My Accounts" reason in your secure email.

By mail

  1. Download and complete the form below electronically for each of your "closing an account" requests.

2. Send this completed form by mail to:
HSBC Continental Europe
38 Kléber Avenue
75,116 Paris

In both cases, your HSBC advisor is at your disposal to guide you in your steps.

(1) Unless otherwise stated, public holidays from Monday to Friday are working days, except New Year's Day, 18 April, 1 May and Christmas Day.

All personal data is collected, processed and stored in accordance with the Personal Data Protection Charter and is available on request from any HSBC branch in France. To opt-out of calls, you can register for free on the Do-Not-Call-List. Unless contractually stated, companies aren't allowed to call people on this list.

Telephone calls received or issued by HSBC Continental Europe may be subject to registration for quality or training purposes or to be kept for evidentiary purposes.

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