We sent your user ID and secret code by post when you registered for online banking.
If you've lost or forgotten your user ID, you can send us an email to reset it. From the log on screen, select 'Forgot your user ID?' and follow the steps. You can also get in touch with your HSBC Relationship Manager or our customer services team.
If you've lost or forgotten your secret code, call us from 08:00 to 20:00 on Monday to Friday, and from 09:00 to 17:30 on Saturday.
*Dial +33 810 246 810 from abroad. Service charges may vary, contact your provider for details.