Keep your messages safe

You need to know messages that include confidential information are safe.

So we've introduced a range of measures to increase the security of our online communications.

Talk to us in confidence

To protect your exchanges with us safe, we've introduced two systems:

Secure messaging

TLS Secure Email

Send and receive e-mails safely by activating TLS data encryption. It only takes a few seconds.

3 secure ways to bank online

Choose the option that's best for you:

  • My bank online

    Bank simply and safely by sending secure messages confirmed with your HSBC Secure Key.

    Learn more

  • Elys PC

    Manage your accounts with complete peace of mind using Digipass electronic authentication.

    Learn more

  • HSBCnet

    Bank safely and securely protected by SSL 128 bits encryption, the highest level permitted in France.

    Learn more

Blocking your account

For your safety and security, we'll block your account after a certain number of unsuccessful attempts to log on.

To restore access, please contact your branch or call the Customer Relations Centre at one of these numbers:

For My Online Banking:

 

 

0810246810 Service €0.09 per call + Call price*

*Call +33 810 246 810 outside France

For Elys Pc or HSBCnet:

 

 

0810838485 Service €0.09 per call + Call price*

Call +33 810 838 485 outside France

Secure sensitive instructions

Safely add new transfer beneficiaries, order cards and more by creating a one-time code using your HSBC Secure Key for My Online Banking or your Digipass for Elys PC and HSBCnet.

Protecting your data

For your online security, our websites are protected by SSL (Secure Socket Layer) encryption. To help fight phishing and pharming, HSBC France also benefits from the EVSSL (Extended Validation Secure Socket Layer) certificate for added protection.

It's easy to see if a website is protected by an EVSSL certificate. The address bar is green and contains 'https' and a padlock:

How SSL Encryption works:

When your browser connects to a secure site, a unique encryption key is set up between the server and the browser.

The browser sends encrypted data to the server, which unlocks it using the unique exchange key.

The server confirms it has received the information, which confirms your identity.

 

How to benefit from SSL Encryption

Install a compatible browser, such as Microsoft Edge, Mozilla Firefox, Safari or Chrome.